Really supportive in selling my property and purchasing a new home
Excellent efficient friendly service
As sent to Karl Tatler;
Dear Mr Tatler,
I wanted to let you know what a fantastic service I've received from every member of your staff that I've dealt with during the recent sale of my property, 6 Victoria Gardens.
Johnathan Cook originally came out to value my property but I decided to go with another estate agent based on your higher rates. At that time, I was reluctant to pay more than other agents were charging as I didn't understand the difference in service that you offer in comparison with your competitors. During the time I was with another agent Johnathan was in touch with me more often that my own estate agent. He wasn't pushy, yet he kept in touch regularly and after 3 months with only 4 viewings I decided to sign with your agency based on he communications I'd had with Johnathan. I was then dealt with by Jennifer Lawless who came out herself to see the property straight away. Within 6 days I had received 1 offer just below asking price and then an offer of the asking price. Throughout the process Jennifer kept me informed and was great to deal with.
Whilst the sale of the property was being processed Emer kept me up to date and was always available if I had any queries or problems. Emails and calls were always responded to straight away and nothing was too much trouble.
At your West Kirby office, your staff worked really hard trying to find me a property to buy. I eventually bought a house through Clive Watkin but Pam, Kara, Clare and Trish at West Kirby were really proactively trying to find me the right property and I'm very grateful for their efforts.
I now understand the reason why you charge more than your competitors. Your customer service is fantastic, and your staff that I've had contact with are all, without exception, professional, friendly and efficient. I would have no hesitation in recommending your company to anyone and should I ever sell another property I won't be going anywhere else.
Please give my thanks to all of your staff.
Everything was dealt with by Rosie in an extremely efficient and courteous way. Nothing was too much trouble for her. I wasn’t inundated with unnecessary emails and phone calls. Spot on thank you.
Excellent. Di deserves a medal.
Excellent communication - would recommend them and also use them again
The service I received was excellent. All staff I dealt with were professional and helpful
Very good from start to finish. Would recommend
Excellent service from both sales and letting teams
We were pleased that we were shown examples of other houses in the area to compare prices in order to ensure we were competitive when we first went to market. We were given honest advice prior to photos being taken to showcase our property, which we appreciated. We did not find the online tracker of the sale useful as it was not up to date and we had issues with accessing it initially but it was resolved quickly. Ellie kept us up to date initially and then Sarah worked tirelessly to get us to exchange and completion after a complicated sale. She was incredibly patient and supportive at a stessful time. We would use Karl Tatler again and would recommend them.
After the initial viewing our experience was very good. However, if first impressions count, then we would not be impressed as we waited for someone to arrive for 30 minutes to view the house and could so easily have given up. Fortunately we rang the office to find that the viewing had not been put in the diary.
Very good and efficient after that though.
Excellent service from Karl Tatler! Being first time buyers we felt like fish out of water however throughout our journey they made everything run so smoothly.. everyone who I dealt with was so helpful, honest and friendly! and I would certainly recommend them to anyone who is looking for their perfect home.
The progression team kept me updated all through the buying process
Louise was fantastic from start to finish..
She kept us fully informed and answered any questions or queries we had as quickly as possible.
Faultless customer service..
Thanks again , loving the new house more and more everyday...
The staff at Karl Tatlers Greasby have always been professional when dealing with myself or my wife. The one problem I have which didn't help you get 5 stars. Is that staff would ring me up every couple of weeks asking how things were and (touching base!! NOT a great saying especially after the third time!) Then proceeded to ask me was I still looking for something and if so what area? These details should have been known from my personal file and should have been read prior to phoning me, do you not think? Then proceeded to send me some properties, in area's I never asked for possibly not again listening to what the client was saying !!!
Other than this, all was fine, thank you to staff!!
Thanks for making my move simple, painless and problem free!
Fantastic service from Karl Tatler Estate Agents. Di worked closely with all the relevant parties to ensure the transaction kept making progress. When it was looking like things were going to fall through, Di buoyed our spirits and kept us in the game. Commitment and determination are required to complete a house purchase under English property law and Di has both in abundance. If it wasn’t for her, we’d either be long gone without our new home or we’d still be waiting for it to happen. Can’t thank Di and the team at Karl Tatler enough. Highly recommended.
The brochure that was produced for the sale of the house was excellent and took into account all our comments. The marketing of the property was excellent through the various media outlets. The team in Heswall were vey good at contacting any people who had viewed the property promptly after the viewing to provide feedback that could be quickly acted upon. During the final negotiations for the sale Lesley in particular was excellent in the advice and support she gave us.
Always kept us informed by telephone of the progress of our offer and any issues that needed to be resolved
Our purchase through Karl Tatler was seamless. Di and Trish were fantastic from the start. We would certainly recommend them.
We have excellent pedigree as Wirral estate agents and Wirral lettings agents. Our awards are proof of that.
With 41 award successes since 2006, we have assembled quite the trophy cabinet of awards which signifies our industry-wide recognition as pioneers in estate agency and lettings agency. This is one of the many reasons why we are continually chosen as the agent to sell or let your property.
2016 has again yielded an impressive and enviable impressive awards haul. Not only did we achieve Overall Winner Lettings Agency of the Year, we were also awarded Best Small Northern Estate Agent for the third successive year. Further award successes of note in 2016 include national awards for Customer Service, and Training & Development in both estate agency and lettings.
We like to think big at Karl Tatler. We are always innovative in our approach and consistently strive for better ways to develop our service for you.
What makes us stand out? There are many reasons though the truth is we care about our customers. We understand that for you this can be an emotive time and we go beyond the call of duty to ensure we exceed your requirements and help you in every possible way. Don't just take our word for it. See what our customers say about us here.
There are many factors that differentiate us from the other Wirral estate agents and lettings agents. Our multiple awards over the last decade are testament to that. We combine the focus and experience of your local Wirral agent with our innovative approach to offer a service of utmost professionalism. No other Wirral agent works like we do. The standards we set and our attention to detail ensures no stone is left unturned in our approach. Whether that be with our popular garden and floor plans, our video marketing, our NFoPP staff qualifications, our amazing renowned property brochures, or our weekly property magazine, we always strive to be the best. There is so much we can offer in our approach. Contact us today to find out how we can help.