Wed 07 Dec 2016 View all news articles
BEST SMALL NORTHERN ESTATE AGENCY GOLD 2016
Sue Dermott, Greasby Branch Manager, and Nicola Harrison, Property Manager, collect the Best Small Northern Estate Agency of the Year gold award 2016.
"Once again, Karl Tatler has excelled; it is astonishing that he and his team can maintain their high service levels year on year. An outstanding entry and telephone interview was backed up by brilliant mystery shopping results in this category; this agency simply gets everything right. There is one point of contact for buyer and seller; they will chase the chain through and don’t rely on a separate deal progression department meaning there is absolute clarity throughout the transaction. This business is recognised as the local expert – the in-house market report is stunning in its quality and content. The new responsive website for all mobile devices means that the way the properties are displayed is very slick and easily navigable. Training provision is second to none and a regimented, clear and aspirational career progression plan provides an open path for promotion, encouraging staff onto the next level when they are ready."
BEST CUSTOMER SERVICE ESTATE AGENCY SILVER 2016
Pam Humphreys, Senior Property Manager, and Christopher Young, West Kirby Branch Manager collect the Best Customer Service Estate Agency Silver award 2016.
"This is a business that is constantly evolving. Karl works tirelessly to improve both the scope and standard of his service offering and he is ably assisted by his impressive team. Whilst Karl is the driving force at this agency, it is evident that he has surrounded himself with a team that takes the delivery of excellent service as seriously as he does. Staff are recruited according to attitude over experience and once on board are provided with a training and development programme that is second to none. The majority of the senior team have been promoted from within so they can distill their knowledge and experience of the culture to the rest of the team, who in turn are encouraged as there is a clear career path mapped out. Of course, the winner in all of this is the consumer who will receive superior service from a friendly and experienced team."
BEST TRAINING & DEVELOPMENT BRONZE 2016
Lee Stroud, Valuer, and Shaun Carlton, Senior Branch Manager, with the Training & Development Estate Agency Bronze award 2016.
"The aim of the training provision at Karl Tatler is to empower his team to give the highest possible standard of customer service. He believes that the first stage of training is to understand your people and provide a mixture of generic training and more personalised coaching based on experience and personality. Potential recruits undergo psychometric tests to check their fit with the Karl Tatler culture, and these are then continued at intervals throughout the employment tenure so Karl and the directors can identify areas of growth and maturation and areas where extra training might be required. There is a real focus on stringent recruitment and a lot of effort is put into recruiting people who will fit the culture. This approach means that the people have a hunger for developing their skills so they are already enthusiastic about learning. The 13 point career path is communicated in the starter pack and as all managers have been promoted internally, new starters can see that they can progress quickly."
Karl Tatler Estate Agents & Lettings have amassed an incredible 41 awards over the last 10 years. Find out more about our awards success here.
Full judges comments from the Estate Agency of the Year awards 2016 and the Lettings Agency of the Year awards 2016 are also available on the Estate Agency Events website.
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