Tue 14 Jun 2016 View all news articles
Karl Tatler Lettings is celebrating its most successful awards win after being crowned best lettings agency in the UK at the Lettings Agency of the Year Awards.
The Wirral-based company was competing against over 5,000 lettings offices from across the country to win six gold awards, including the coveted title of ‘Overall Winner of the Lettings Agency of the Year Awards 2016’.
Managing director Karl Tatler said: “To be crowned Overall Winner of the Lettings Agency of the Year Awards is an honour and an achievement we are ecstatic about! Agencies entering these awards are known for trailblazing and a proven success in lettings, so the calibre of agent we compete against is first-class. As our teams work incredibly hard to expertly deliver a customer-focused service, having that dedication independently endorsed provides customers with an added confidence in our ability, honesty and professionalism.”
In addition to the headline award, the record scoop of all gold awards included ‘Best Customer Service’, ‘Best Training and Development’, ‘Best UK Small Lettings Agency of the Year’, ‘Best Small Northern Lettings Agency of the Year’, and ‘Best Property Management (201 – 500 properties)’.
Dave Seed, head of lettings at Karl Tatler, added: “We pride ourselves on building relationships with our clients to ensure we understand their unique needs. This means we provide all clients, from someone letting their family home for the first time, to a professional landlord with multiple properties, with a personalised service. Standing up to the scrutiny of the judges, plus the independent mystery shops, we were able to demonstrate that the customer is at the heart of everything we do.”
One of the UK’s most consistently awarded agents over the last decade, Karl Tatler joins an elite group of only two companies in the country to have won the overall sales award more than once, and to hold both the overall sales and lettings awards simultaneously.
On describing the aims of the judging panel, and why Karl Tatler was awarded the six golds, the judges commented: “The panel seeks to uncover the true experience a customer can expect to receive as this is the ultimate benchmark and the reason behind these awards, and without exception, they found that anyone using Karl Tatler Lettings will receive an amazing service…the way the customer feels is always at the forefront of every interaction.”
With more entrants than ever before, a panel of 20 industry experts assessed written submissions before conducting extensive reviews of the agencies, which included over 150 hours of telephone interviews and independent mystery shopping exercises. The awards ceremony in London was the culmination of the rigorous and thorough judging process.
Presiding over a panel of independent industry professionals and overseeing the judging was Chairperson of Judges, The Property Ombudsman Katrine Sporle CBE, with Mark Hayward of the NAEA (National Association of Estate Agents) who acted as Arbiter. On the night of the event (10th June 2016), winners were presented with their awards by rugby and Olympic leadership legend Sir Clive Woodward. Renowned journalist, author and newsreader Penny Smith was the event compere.
Karl Tatler has now won a grand total of 38 awards at both the Estate Agency and the Lettings Agency of the Year Awards, including the overall best estate agency award in 2008 and 2015.
The Lettings Agency of the Year Awards and the Estate Agency of the Year Awards are in association with The Sunday Times and The Times.
The judges’ report for each of Karl Tatler’s lettings and sales awards can be found here: http://www.karltatler.com/articles/read-the-judges-comments-from-our-lettings-agency-of-the-year-awards-success
Photo shows (L-R): Sir Clive Woodward with Karl Tatler staff Brittanny Caldwell, Lisa Graham, Shaun Carlton, Head of Lettings Dave Seed, Managing Director Karl Tatler, Daryl Tomlinson, Laura Caffery and Alex Scott
For press enquires please call Samantha Durnion, Marketing & PR Manager, at Karl Tatler Estate Agents & Lettings on 0151 342 0461 or email firstname.lastname@example.org
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