Thu 06 Mar 2014 View all news articles
Wirral based Karl Tatler Estate Agents & Lettings is celebrating once again after 12 members of staff successfully passed a series of industry exams.
The group of sales and lettings managers from across Karl Tatler’s six offices undertook the demanding training programme, and subsequent exams, to gain industry qualifications as recognised by the National Federation of Property Professionals (NFoPP). Sales staff passed the Technical Award in Sale of Residential Property, whereas lettings staff passed the Technical Award in Residential Letting and Property Management.
Managing director Karl Tatler said: “I am incredibly proud of the latest group of Property Managers to study for and successfully pass the exams for the NFoPP Technical Award. It demonstrates dedication to their profession as estate agents and lettings agents and the level of service they can promise to deliver. Members of the public choosing an agent with these specific qualifications can be confident they are dealing with an agent in the top tier of knowledge and expertise in the country.”
At Karl Tatler is it mandatory that all frontline sales and lettings property managers are NFoPP qualified, with new members of staff joining the company immediately enrolled on the study programme. The company now has over 30 managers who have successfully gained the qualification.
Associate, and Karl Tatler in-house training manager, Shaun Carlton said: “The decision to make it mandatory for all frontline staff to train for the Technical Award was taken so we could guarantee clients would be in safe hands when they chose us. The NFoPP qualification is a seal of approval that clients can trust in. We strongly believe people buying, selling or renting deserve to deal with qualified property professionals because of the security it offers them.”
Through the Technical Award training, sales staff are qualified in all aspects of estate agency practice including property sale laws, property appraisal and building construction in relation to surveys. Lettings staff are qualified in the complexities of property rentals and the critical legal obligations for both tenants and landlords, including property dilapidations and tenancy agreements.
Karl added: “We are committed to investing in the ongoing training and development of our people. Staff thrive when they have the tools and proficiency gained from the Technical Award training and that is of course a direct benefit to our clients. It’s not just about delivering excellent customer service, but the added combination of knowledge and expertise and how it is used to get the best results for our clients.”
Karl Tatler Estate Agents & Lettings has a well-established and award winning training programme which includes annual refresher exams to ensure staff are kept up to date with legislation changes and innovative sales techniques.
The National Federation of Property Professionals (NFoPP) is the only recognised provider of professional industry qualifications for estate agents and lettings agents.
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